How do we ensure safety on Babysitter24?
What we do
Our aim at Babysitter24 is to make you feel comfortable and safe. That is why we have taken safety precautions to make sure you find trustworthy babysitters, nannies, and daycare mothers here.
We want to make it as quick and simple as possible for you to find suitable childcare on Babysitter24. Therefore, our caregivers have detailed profiles with photos, personal descriptions and lots of additional information and documents. This allows you to get a comprehensive picture and to compare different profiles more easily. Based on the individual criteria of your choice, you can then decide which caregivers are most suitable for you.
We check every profile
Our customer service team checks all newly created profiles for authenticity and guidelines compliance daily. Suspicious profiles are deleted immediately. Any profiles reported to us are checked promptly and will be blocked if necessary.
Babysitters, nannies, and daycare mothers can verify their profile for free to confirm their identity. For this, we use the same technology as banks, for example. After a successful verification, the caregiver receives a blue tick next to their name in their profile. If you see a verified profile, you can be certain that it belongs to a real person.
Reliable customer service
We are here for you! Should you have any questions, we generally answer them within one to two working days. In the event of issues or conflicts with other users, we will help you reliably and quickly to clear up any misunderstandings.
What you can do
When looking for a trustworthy caregiver, you can too contribute to optimal safety. Find out here what you can do exactly.
Use the comprehensive profiles of the childminders and compare them with each other. Apply your individual selection criteria to find the perfect childminder for your needs. With a premium membership, for a small one-off fee, you can access documents such as CVs or references of your selected candidates.
Read the reviews
With the help of other parents' reviews, you can get an impression of the work done so far and the trustworthiness of the babysitters, nannies and daycare mothers. Also check the references and the response rate.
Have introductory conversations
To get a first personal impression, you can initially get to know selected candidates over the phone. After a positive phone call and if the person meets your expectations, you can arrange a meeting.
The best way to decide whether a caregiver is a good match for your family is to meet in person. Invite the candidate to your home and find out more about the person's skills, experience, and references.