Frequently asked questions

General questions

I cannot log in or have forgotten my password. What do I need to do?

If you cannot log in:

  • Check whether you have entered your username correctly.
  • Pay attention to lower-case and upper-case letters and check whether caps-lock is on.

If you are still unable to log in, you can request a new password here.

How is support guaranteed?

Should you have any questions, you can contact us at any time. Please use our contact form. On workdays, you will receive a reply from us within 24 hours.

Why do I need to register?

You are required to register as this enables you to create a profile yourself and either look for a babysitter or for a job. The registration process is also important for the safety of the individuals involved.

I have registered but have not received an activation e-mail. What do I need to do?

  • The e-mail may be in your spam folder. Look in your e-mail account's spam folder and mark the e-mail as "Not spam".
  • You may have entered your e-mail address incorrectly during the registration process and the e-mail may have been returned to us. Register again and look out for typos!

Is the service subject to a fee?
There are free and fee-based services. For child carers, the service is always free of charge. Parents can subscribe for free in order to gain a picture of the available child carers. Any subsequent contact is subject to a fee.
Will my data be forwarded to third parties?
No, we treat your data as confidential and do not pass it on. You will not be sent offers from third parties without your express consent.
Why is nobody answering my advertisement?

How complete your profile is can often be the decisive factor. The more complete your profile is, the greater the chance that somebody will contact you.

  • Upload a photograph
  • Fill in your profile to the greatest extent possible
  • Provide more detailed information about yourself and the position to be filled

We also recommend that you answer advertisements yourself.

Why is nobody responding to my messages?

There could be several reasons for this.

  • Not everybody reads their e-mail every day, with some only checking their account once a week.
  • The recipient has already found an appropriate solution and has forgotten to deactivate his or her profile.
  • The recipient is on holiday.
  • Unfortunately the recipient is not sticking to our rules and is leaving messages unanswered.

How can I change my e-mail address?

To change your e-mail address, proceed as follows:

  1. Log in at Babysitting24.ch
  2. Click on your e-mail address in the top right
  3. Select “My account”
  4. Click on “Edit”
  5. Alter your e-mail address and save the change

You will subsequently receive a message with an activation link for the new address.

How can I delete my account?

To delete your account, proceed as follows:

  1. Log in at Babysitting24.ch
  2. Click on your e-mail address in the top right
  3. Select “My account”
  4. Click on “Edit”
  5. Click on the “Delete account” link

Your account has now been completely deleted. You cannot reverse this step.

How can I activate/deactivate e-mail notifications informing me about new members in my area?

To change your notification settings, proceed as follows:

  1. Log in at Babysitting24.ch
  2. Click on your e-mail address in the top right
  3. Select “My account”
  4. Click on “Edit”
  5. Deactivate/activate the option "Please notify me about new members in my area"
Is the cost of the baby-sitter included in the premium membership?
No, payment of the baby-sitter is the responsibility of the parents and is not included in the premium membership.

Questions from parents

Which means of payment are accepted?
  • Credit card (MasterCard, Visa, American Express)
  • PayPal
  • Bank transfer
How is the quality of the child carer guaranteed?

Every application is filtered through a multi-layered qualifying process:

  • for personal data protection, telephone numbers, address or email are not disclosed
  • contact is only possible for registered users
  • contact is established through a neutral and anonymous form
  • baby-sitters may show qualifications in their profiles such as baby-sitting courses
  • Basically we believe that every parent knows the requirements of their child best. We accompany your search for the best baby-sitter, but we cannot personally qualify every individual baby-sitter. Make a wide search and look at several offers. Invite the chosen baby-sitters to meet with you in neutral surroundings. Make your decision based on personal impressions, the qualifications and references and choose the baby-sitter best suited to you and your family.

Which safety precautions are in place to protect the children being cared for?
  • No personal details such as last names, telephone numbers, addresses or e-mail addresses are published.
  • Inappropriate content can be reported to us via the corresponding link.
What should be considered after initial contact is made?

After initial contact has been established between the parents and babysitter via Babysitting24, there are additional safety precautions which you should observe:

  • When selecting the babysitter, ask for references and certificates.
  • Arrange a "trial session" with your preferred babysitter so that you can check how the babysitter gets on with your child and how he or she deals with your child.
  • Prior to selecting a babysitter, collect references on them and check these with former employers.
  • Talk to the parents of the babysitter if the babysitter has not yet reached the age of majority.
Do I need to terminate my fee-based premium subscription?
No, unlike with other providers there are no subscription traps with us. When your fee-based premium membership expires, it will automatically be converted into a free basic membership. No additional fees will be charged.
I am unable to contact a babysitter. What do I need to do?
It is only possible for parents to contact child carers and vice versa. You may possibly have mistakenly registered as a child carer instead of as a parent.
I cannot find a babysitter in my region. What would you advise?
Try again by changing the criteria for your search. For example, enter a higher value for the maximum distance.
I have mistakenly registered as a babysitter instead of as a parent. What do I need to do now?
In this case, please delete your account and re-register as a parent.

Questions from child carers

Which safety precautions are in place to protect babysitters?
Every registration is subjected to a multi-step quality assurance process:
  • parents must register and include their billing address as well as their complete address. This prevents any mis-use and submission of false or incorrect data. All data submitted is secure
  • No personal information such as surname, telephone numbers, address nor email will be disclosed
  • Inappropriate content can be reported using the provided link in the profile
What should be considered after initial contact is made?
  • Prior to making an initial visit, clarify that a mother / a father and a child are behind a job offer.
  • Inform your parents, friends or acquaintances that you are going to visit a potential employer for the first time.
  • Babysitters below the age of majority should be accompanied by their parents to an initial interview.
  • Also ask for references, i.e. make contact with the family's old babysitters so that you can gain an impression of the family prior to the first visit.