What payment methods are available?
You can use one of the following payment methods:
Credit card (Mastercard, Visa)
PayPal
Klarna (parents only)
Please note that the payment methods for parents and caregivers differ as described. We only offer the payment options listed on the payment page. Payment via invoice is
How can I redeem a voucher?
To redeem a voucher, proceed as follows.
log in to Babysitter24.
click on “Upgrade to premium”.
click at the bottom on “Click here to redeem your voucher”.
enter your voucher code.
confirm by clicking on “Redeem”.
Your voucher amount will be deducted from the total amou
Why can it take several days before my premium membership is activated?
Your premium membership will be automatically activated when we receive your payment. Some banks need up to 5 days to process a payment, e.g. if there is a weekend in between. Therefore, in rare cases, especially when paying with Klarna, it may take a few days for your premium membership to be activ
What is the satisfaction guarantee, and when can I claim it?
With Babysitter24, parents can find loving childcare. We believe that this should be possible for everyone quickly and easily.
Therefore, we offer a satisfaction guarantee for premium members: We will refund your money for your premium membership if you are not satisfied with our service within the
I received an e-mail about a special promotion, but the prices are without discount. What can I do?
Every e-mail with a special promotion contains a “Redeem discount” button.
Please note: You can only redeem the discount if you click on the “Redeem discount” button. You will then be taken directly to the payment page and will see the price and the discount.
To redeem the discount, proceed as fol
My payment failed, what can I do?
If your payment has failed, or you are experiencing any other issues related to your payment, please contact our customer support team directly.
They will review your case and help you as quickly as possible.
How can I download my invoice?
To download your invoice, please follow these steps:
Log in to your Babysitter24 account.
In the account menu, click on the section “Membership”.
Select the “Payment History” tab.
You will see an overview of all your previous payments. Simply click on the download symbol ⬇️ nex
How can I change my billing address?
If you wish to change your billing address at Babysitter24, please follow these steps:
Log in to your Babysitter24 account.
Click on ‘Membership’ in the account menu.
Select the ‘Billing address’ tab.
Click on ‘Edit’ next to the current address.
Enter the new billing addre
