Every user you have been in contact with via the platform can leave you a review – even if it did not result in a meeting or job.
This gives you the opportunity to collect positive reviews for friendly and professional communication – for example, if a job cannot be completed due to time constraints.
If you receive a negative review, you always have the option to respond publicly. We recommend that you use this feature to explain your point of view and respond to criticism professionally.
A factual and polite response is often more convincing than silence. It may even lead the reviewer to adjust or remove their feedback. You will also leave a positive impression on other interested parties.
Our tips:
- Remain respectful and objective, even when responding to criticism.
- If possible, briefly address the content.
- Avoid justifications or counterattacks.
A good response can build trust – and, in the best case, lead to new jobs.